IT Support Specialist

IT Support Specialist

Located in Fresno, California, Fowler Packing Company is the parent company to some of the industry’s most popular brands including Peelz Citrus, Samsons Grapes, G3 Development Company, and EMID Design Group. Fowler Packing was formed in 1950 as a small tree fruit operation and has grown into a trendsetter in quality, efficiency and sustainability. Today the company is built of over 700 full-time employees and frontrunners in agriculture, real estate, and interior design industries. If you are looking for an in-house position that offers a variety of work, this is the opportunity you’ve been looking for.

Job summary:

Assist in day-to-day operational IT and end user support and maintenance requests. The end user support includes, but is not limited to, account and device management, hardware assembly, end user device deployment & decommissioning, basic hardware replacement, rack & stack of equipment, desk side, phone and remote support, IT asset management & tracking, physical auditing, and other like tasks.

Responsibilities:

  • Provide technical assistance and support for incoming requests (ERP, software & hardware)
  • Respond to requests either in person or over the phone
  • Respond to email help desk requests
  • Ask questions to determine nature of problem
  • Walk staff through problem solving process.
  • Install, modify, and repair computer hardware and software
  • Install computer peripherals for users.
  • Follow up with staff to ensure issue has been resolved.

Qualifications:

  • Excellent customer service skills
  • Patient and positive attitude
  • Clear communication
  • Problem solving

Life at Fowler Packing

 For 70 years, Fowler Packing has provided thousands of employees the opportunities to build a rewarding career that includes continued education, robust corporate culture, competitive compensation, benefits packages, and paid sick and holidays. Additionally, all employees enjoy complimentary meals at one of our two on-site cafeterias, and on-site health clinic visits at no cost.

Fowler Packing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

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