IT Support Technician

IT Support Technician

Located in Fresno, California, Fowler Packing Company is the parent company to some of the industry’s most popular brands including Peelz Citrus, Samsons Grapes, G3 Development Company, and EMID Design Group. Fowler Packing was formed in 1950 as a small tree fruit operation and has grown into a trendsetter in quality, efficiency and sustainability. Today the company is built of over 700 full-time employees and frontrunners in agriculture, real estate, and interior design industries. If you are looking for an in-house position that offers a variety of work, this is the opportunity you’ve been looking for.

Summary/Objective: The IT Support Technician is responsible for day to day operational IT and end user support and maintenance. The end user support includes, but is not limited to account and device management, hardware assembly, end user device deployment & decommissioning, basic hardware replacement, rack & stack of equipment, desk side, phone and remote support, IT asset management & tracking, physical auditing, engineer assistance, and other like tasks. This role will be responsible for supporting the Information Technology Services department as well as end users in day to day requests. This position will require flexibility of hours to meet the business needs with routine maintenance tasks.

Essential Functions:

  • A positive attitude and the ability to remain calm and professional in stressful situations.
  • A willingness to provide a high level of customer service, while working within department and company guidelines.
  • Provide support to all users in addition to IT Department via phone, remote and at-desk troubleshooting.
  • Resolve issues or escalate them in a timely manner.
  • Manage time and tasks associated to assigned projects and meet target dates.
  • Accurately document and communicate issues with all vested parties.
  • Manage, update, and utilize help desk ticketing system
  • Perform approved hardware and software maintenance on devices.
  • Stay current with knowledge of related technologies, designs, methods, and trends.
  • Provide extended coverage when business needs require.
  • Other duties as assigned.

 

   Requirements:

  • A successful candidate must be skilled with the following types of hardware, software and network protocols.
  • Workstations, laptops, printers, and smart phones.
  • Familiarity with current Microsoft Office suite / Microsoft 365
  • General understanding of the following:
    • Active Directory
    • Network Switches
    • Network printing
    • email security / SPAM filtering
    • endpoint management
    • network monitoring tools
    • remote access / virtual private networking (VPN)
    • hardware (laptops / desktops)
  • Familiarity with Android / iOS devices
  • Familiarity with wireless networks

 

Education:

  • A Bachelor’s or Associates Degree in a related field (IT or IS) or equivalent work experience
  • An understanding of TCP/IP network concepts and network trouble-shooting.
  • Basic understanding of Active Directory.
  • Strong knowledge of Microsoft products and Operating Systems
  • Strong troubleshooting skills (Hardware & Software).

 

Life at Fowler Packing

 For 70 years, Fowler Packing has provided thousands of employees the opportunities to build a rewarding career that includes continued education, robust corporate culture, competitive compensation, benefits packages, and paid sick and holidays. Additionally, all employees enjoy complimentary meals at one of our two on-site cafeterias, and on-site health clinic visits at no cost.

Fowler Packing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

 

 

 

 

 

 

 

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