IT Support

IT Support

Located in Fresno, California, Fowler Packing Company is the parent company to some of the industry’s most popular brands including Peelz Citrus, Samsons Grapes, G3 Development Company, and EMID Design Group. Fowler Packing was formed in 1950 as a small tree fruit operation and has grown into a trendsetter in quality, efficiency and sustainability. Today the company is built of over 700 full-time employees and frontrunners in agriculture, real estate, and interior design industries. If you are looking for an in-house position that offers a variety of work, this is the opportunity you’ve been looking for.

Summary/Objective: The IT Support will assist in day to day operational IT and end user support and maintenance. The end user support includes, but is not limited to account and device management, hardware assembly, end user device deployment & decommissioning, basic hardware replacement, rack & stack of equipment, desk side, phone and remote support, IT asset management & tracking, physical auditing, engineer assistance, and other like tasks. This is an excellent opportunity for a student looking to gain experience in the Information Technology field. IT Support will assist and work with our IT Team within all aspects of our current technological infrastructure.

Essential Functions:

  • A positive attitude and the ability to remain calm and professional in stressful situations.
  • A willingness to provide a high level of customer service, while working within department and company guidelines.
  • Provide support to all users in addition to IT Department via phone, remote and at-desk troubleshooting.
  • Resolve issues or escalate them in a timely manner.
  • Manage time and tasks associated to assigned projects and meet target dates.
  • Accurately document and communicate issues with all vested parties.
  • Manage, update, and utilize help desk ticketing system
  • Perform approved hardware and software maintenance on devices.
  • Stay current with knowledge of related technologies, designs, methods, and trends.
  • Provide extended coverage when business needs require.

Qualifications: Good with people, great attitude and a strong desire to learn.

Benefits / Soft Skills Learned:

  • Researching Skills – ability to evaluate problems and research appropriate solutions
  • Creative Thinking – ability to ‘think outside the box’ in regards to evaluating more complex problems in order to determine the best possible solution
  • Risk Management – evaluating & understanding the risk of implementing a solution to ensure the proposed solution is appropriate
  • Decision Making – building the confidence in evaluating, prioritizing and executing on the best option available

A successful candidate must be skilled with the following types of hardware, software and network protocols.

  • Workstations, laptops, printers, and smart phones.
  • Familiarity with current Microsoft Office suite / Microsoft 365
  • General understanding of the following:

o    Active Directory

Users, Computers, Security Groups, Distribution Lists

Endpoint management

o    Network Switches, Network Printing

WAN, LAN, Routing, Switching, DNS, DHCP

o    Email security / SPAM filtering

o    Endpoint management

o    Network monitoring tools

o    Remote access / virtual private networking (VPN)

o    Hardware and software installation/ upgrades/ maintenance (laptops / desktops)

  • Familiarity with Android / iOS devices
  • Familiarity with wireless networks

Life at Fowler Packing

 For 70 years, Fowler Packing has provided thousands of employees the opportunities to build a rewarding career that includes continued education, robust corporate culture, competitive compensation, benefits packages, and paid sick and holidays. Additionally, all employees enjoy complimentary meals at one of our two on-site cafeterias, and on-site health clinic visits at no cost.

Fowler Packing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

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